Marketing agency · Louisville, Kentucky
Narrative Media builds marketing around a clear story, then puts it in front of the right people through content, social, search, email and paid media.
Why we exist
Posting more doesn't fix unclear messaging. We start with what you want people to believe, then choose the channels that can make them believe it.
Hire us for one channel or the whole plan. Every service is built on the same core story.
A clear process with a defined output at each stage.
Interviews with your team and customers, a look at competitors, and an audit of what you're already running.
A written story and messaging framework, plus a channel plan with budget, goals and timing.
We create and launch the work: content, campaigns and ads, with your approval before anything goes live.
Monthly reporting in plain language, then we cut what isn't working and fund what is.
The fine print, up front
Marketing agencies have a reputation for vague reports and locked-in contracts. Here's what we do instead.
Services & pricing
Starting prices for each service. Every engagement begins with a free 30-minute strategy call and a written proposal.
The foundation everything else is built on. A one-time project, delivered as a brand guide.
Words that do a job, from homepage headlines to long-form articles.
A consistent presence that sounds like your brand, not a template.
Search and social campaigns built and optimized around cost per lead or sale.
Get found by people already searching for what you sell.
The channel you own. We make it worth opening.
Original content for ads, social and your website, shot in Louisville and the region.
Bundle services into one monthly plan. Ad spend is always separate and paid directly to the platforms.
Retainers start with a 90-day term so there's time to set up, test and learn. After that they continue month to month and can be cancelled with 30 days' written notice.
It depends on your market and goals, but most small and mid-sized businesses we work with start between $1,500 and $5,000 per month in ad spend. We'll recommend a figure in your proposal.
No honest agency can guarantee rankings, followers or sales, because platforms and markets change. We do commit to clear goals, transparent reporting and acting quickly on what the numbers show.
Retainers are billed monthly in advance. One-time projects are billed 50% to start and 50% on delivery. We accept ACH transfer and major cards.
We're based in Louisville and love working locally, but we work with clients across the United States by video call.
You do. Content calendars, ad creative and emails are shared for approval in advance. We don't publish anything on your behalf without sign-off.
Contact
Book a free 30-minute strategy call, or just send a note. We reply within one business day.
Legal
These Terms of Service ("Terms") govern your use of the website of Narrative Media LLC ("Narrative Media", "we", "us" or "our") and the marketing services we provide. By using the website or engaging our services you agree to these Terms. Where a signed proposal, statement of work or services agreement conflicts with these Terms, the signed document controls.
We provide marketing services including brand strategy, content creation, social media management, paid advertising management, search engine optimization, email marketing and video and photo production. The scope, deliverables, schedule and fees for each engagement are set out in a written proposal accepted by both parties. Requests outside that scope are handled as change orders and billed only with your approval. Prices published on this website are starting prices and do not constitute a binding offer.
Advertising spend is paid by you directly to the advertising platform using your own payment method, in accounts owned by you. We do not resell media or add markup to ad spend. You remain responsible for all charges incurred in your ad accounts. We will manage campaigns within the budgets you approve, but platforms may occasionally deliver above daily limits in line with their own policies.
You agree to provide accurate information, timely feedback and approvals, and access to the accounts and assets we need. You are responsible for ensuring that the products, claims, offers, logos, images and other materials you supply are accurate, lawful and do not infringe the rights of others, and that your marketing complies with laws that apply to your business, including advertising, endorsement, email (CAN-SPAM) and text messaging (TCPA) rules. All content is subject to your approval before publication, and approved content is your responsibility.
On payment in full, you own the final deliverables we create specifically for you, including copy, designs, videos and photographs, subject to any third-party licenses for stock media, fonts or music, which remain governed by their own terms. We retain ownership of our pre-existing tools, templates, frameworks and know-how, and of drafts and concepts you do not select. Unless you ask us not to in writing, we may reference you as a client and show completed public work in our portfolio.
Accounts created for your business, including ad accounts, analytics, social media profiles and email platforms, are registered to you or transferred to you on request.
Each party will keep confidential any non-public business, financial, customer or technical information received from the other and use it only to perform the engagement. This obligation continues for two years after the engagement ends and does not apply to information that is public, already known, independently developed or required to be disclosed by law.
Marketing outcomes depend on factors outside our control, including platform algorithms and policies, competition, market conditions, pricing and your products and sales process. We will perform our services professionally and in line with industry practice, but we do not guarantee specific rankings, traffic, followers, engagement, leads, sales or return on ad spend. We are not responsible for platform account suspensions, ad disapprovals or policy changes, although we will help you respond to them.
To the fullest extent permitted by law, Narrative Media LLC will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising from any engagement will not exceed the fees you paid us under that engagement in the three months before the claim arose. Except as stated in these Terms, our services and website are provided "as is" without other warranties, express or implied.
Monthly retainers have an initial term of 90 days and then continue month to month until either party gives 30 days' written notice. Either party may terminate immediately for a material breach that is not cured within 10 days of written notice. On termination you will pay for work performed through the end date, and we will hand over deliverables that have been paid for and transfer any account access you request.
These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict of law principles. Any dispute will be brought in the state or federal courts located in Jefferson County, Kentucky, and both parties consent to that jurisdiction. We may update these Terms from time to time; the effective date above shows the latest revision.
Questions about these Terms can be sent to [email protected] or mailed to Narrative Media LLC, 1500 Algonquin Pkwy, Louisville, KY 40210.
Legal
This Privacy Policy explains how Narrative Media LLC ("we", "us" or "our") collects, uses and protects personal information when you visit our website, contact us or work with us.
Information you provide. Your name, work email, phone number, company name, website, budget range and any details you share through forms, email, calls or meetings.
Client information. Billing contacts, contract details and the account access credentials needed to deliver our services, which we store in a password manager and never share.
Information collected automatically. IP address, browser and device type, pages viewed, referring page, and the date and time of your visit, collected through cookies and similar technologies.
When we run marketing for a client, we may access data about that client's customers or audience, such as email lists, CRM records, form submissions and analytics. We process that data only on the client's instructions and for the client's campaigns, we do not combine it with other clients' data, and we do not use it for our own marketing. The client is responsible for having the rights and consents needed to share it with us and to use it for marketing. Questions about how a particular brand uses your data should go to that brand.
We do not sell personal information.
Our website may use cookies, analytics tools and advertising pixels (such as those provided by Google and Meta) to measure traffic and the performance of our own marketing. These tools may collect information about your activity across websites. You can block or delete cookies in your browser, use browser privacy controls, or opt out of interest-based ads through the platforms' ad settings and industry tools such as the Digital Advertising Alliance's opt-out page.
If you subscribe to our newsletter or become a client, we may send you emails about our services and insights. Every marketing email includes an unsubscribe link, and we will honor opt-out requests promptly. Service and billing emails will continue while you are a client.
We keep inquiry information for up to 24 months and client records for up to seven years after the relationship ends for tax and legal purposes. Client campaign data and account access are removed or returned when an engagement ends. We use reasonable administrative, technical and physical safeguards, including multi-factor authentication and encrypted password storage, but no system is completely secure.
Send requests to [email protected]. We will verify your identity and respond within 45 days. Residents of Kentucky and other states with consumer privacy laws may have additional rights under those laws, including the right to appeal a decision on a request.
Our website and services are directed to businesses and adults. We do not knowingly collect personal information from children under 13, and we do not run campaigns directed at children under 13.
We may update this Privacy Policy from time to time. The effective date above shows the latest revision.
For privacy questions, email [email protected], call (214) 223-8974, or write to Narrative Media LLC, 1500 Algonquin Pkwy, Louisville, KY 40210.